The coronavirus (COVID-19) presents unprecedented challenges to homeowners and landlords, looking to either sell or rent their vacant properties. However, it is the boards and management’s responsibility to ensure that the entire community remains safe. Therefore, guidelines must be followed to facilitate these transactions.
Due to social distancing requirements, it is not always possible to meet potential candidates in person. As such, there are existing technologies we believe may be helpful for owners to utilize. For example, owners can answer questions online or by telephone. They can consider using apps like Skype, Zoom, and Google Hangouts to arrange face-to-face digital interviews with promising applicants for rental purposes in lieu of in-person meetings.
As for showings, by using comprehensive online photos as well as property management software and apps, owners can virtually show the unit. Once a purchaser or tenant shows serious interest, a one-on-one showing can be implemented. For this we suggest that the clients are limited to 2 individuals at a time, plus the person showing the unit. They will also be limited to that unit only – any additional amenities on the property may be viewed by photos. We also suggest that boards insist that visitors adhere to all preventative protocols implemented on the property, such as the wearing of masks and social distancing. For added protection, owners may also offer sanitizers upon entry.
Though these guidelines may seem tedious, it is for the protection of the entire building and its residents. As we return to some semblance of normalcy, the board of directors, management and residents must play their part to curb the spread of this virus.
Written by Ashlee Henry*
Vice President – Operations at Alwington Communities
Ashlee Henry is an experienced Property Manager and Operations Professional with a diverse background in Commercial, Townhomes and High-rise Condominiums. She has earned an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. In addition to an MBA from Fredericton University, Ashlee has additional ACMO qualifications from Sheridan College. She holds a Supervisory Workplace Health & Safety Certification, RCM designation and is working towards her CPM designation.
* Though written by a qualified and experienced Condominium Manager, this article is not intended as legal advice. Please consult your own experts for advice.
